unblocking account

After almost 12years of banking with FNB I have never received such bad services in My life. on the 17th of September I had a ***** case and all my accounts were blocked. The next day I went to the bank at Zevenwatch mall to re-open my account and all requested for a new card. I waited longer than promised and only received my card the next week , I had to re-activate my own internet banking that was not an issue because I was able. to date I have not been able to use my revolving loan account because of this. I have been speaking to a number of bankers and non of them are able to assist me. Mildred Premier banking on the chat told me that she will escalate to case management while Ashton told me I need to call ***** department. I've been calling this ***** department and have wasted more than R60 worth of airtime being transferred from one place to another. Honestly considering changing banks because wow I can not be struggling like this to resolve one simple thing.