Unblock my account.

Terrible service. I was emailed that a payment made into my account was allegedly from a ********** account. That I should provide a POP and reason for the funds. So FNB blocked my entire account.

I emailed my communication with my client, the invoice, Waybill, Proof is delivery, invoice from the courier company. As I provided my client with stock.

This was the 30th May. The agent INNOCENT HLONGWANE to date has not rep**** once. I have tried calling him over 70 times. It either goes to voicemail immediately or it rings 2-3 times then to voice mail.

Over 8 emails requesting feedback as my business has basically just shut down.

I’m not able to trade and have to turn the few customers I have away. I’m unable to pay suppliers nor SARS.

I have paid for and supp**** stock and now I cannot get my money and I sit with no stock. And my business account is blocked.

Called the call center and they try transfer me still voice mail. Asked to speak to Pillay Sumerian. The team leader but was told they will email him.

On another occasion I was told I can’t be refered to anyone else to help sort my account out I have to speak to Innocent which is basically impossible.

I cannot go into a branch as they all working from home.

It’s pathetic as I have used over 300 airtime just trying to get hold of a human to help me. 9–15 minutes to get through to the call center.

Tried the online secure chat. Then I get refered or their system goes offline and it transfers me to a new agent and I have to sit and type out the whole story again and again but no one can actually help me.