Unbelievably terrible service

I have been trying for a week to activate cards on my Google wallet. Phone needs to be authorised (even if its on my devices list), and the ony way to do this is to phone FNB Problem is that this is a paid call, and FNB never answers. You just sit in a queue all day FNB SuperService responded with a name and reference number, but no communition after that. Even after I sent 4 follow up emails