Hellopeter
Share Your Experience
RK
Refilwe K

1 reviews | Active since Feb 2012

14 May 2018, 12:37

Unbelievably, poor service received

I requested legal assistance from law on call and I haven't received a single help from you. I dont wanna deal with a lady by the name of Carla because she proved not to be interested in assisting me and to her attending to my request is not of importance to me.

I have been dealing with this lady for a while now, but she doesn't even gives me feedback on at least an update on the matter. I always have to call her everytime and I'm done doing that. She was supposed to get back to me on Thursday and today is Monday, she hasn't and I'm not even surprised. I dont feel comfortable working with her anymore as I do not trust that she can assist in getting this matter resolved. I need someone else to please step in and get this matter resolved.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply14 May 2018, 13:48
Official

Good day Refilwe,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Insurance for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

RK
Refilwe K's update14 May 2018, 16:11
Reviewer Update
Thank you for your response. Richard called me regarding the matter and still I'm not happy at all. Infact Im not so confused than before. He mentioned something about the policy not covering" I forgot the name he used, but it means business related matters I think. I am not happy at all and very disapointed with FNB as I feel you guys will always try to come up with some legal term that we not fami**** with in order to reject claims. Why dont you guys tell us all this terms, when taking out this policies, so we aware that its not actually as good as it looks. This is wrong what your are doing to your customers because you guys know very well that we dont know half of the legal terms you always use. You guys are ******** us by promising something you know very well you will never deliver. I went through the policy schedule like 3 times and I still couldnt see what he spoke about. Can someone please highlight the section under which excluded my matter not to be covered by my policy and email the highlighted section to me. I am extremely disappointed. This is very bad FNB.