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BC
BC C

1 reviews | Active since Feb 2023

29 Nov 2023, 10:06

Unbelievably High Penalty Fees - out of nowhere.

I've complained about this 3 or 4 times now and I've received one phone call only to tell me I would get another phone call that never happened.

I was unable to meet my monthly debit order obligations due to unforeseen medical expenses. FNB then charged me over on hundred Rand per debit order that I was unable to pay, thus running my Premiere Bank account into the negative (I don't even have an overdraft) and causing damage to my credit record.

As I've not received ANY correspondence from FNB for weeks, I'm taking this public. Since discussing this with friends and peers, I've discovered that FNB account holders frequently experience "missing funds" too.

Abyssmal. Looking for a new bank now who I can trust with my future.

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Replies (1)
BC
BC C's update04 Dec 2023, 09:24
Reviewer Update
Please note that this reply on Hellopeter was the only follow-up I ve received. No emails, no phone calls, not even a text message. FNB made the effort here to cover their shortfalls in the public eye, but couldn't be bothered to make me feel secure as a customer. Poisonous.