Unbelievably Dissapointed

I went to FNB to open a business account on Monday 14 August. I was told that my card would be delivered to me in 2 - 3 working days. It is now Thursday 17 August and after calling the delivery service to follow up on my delivery, they informed that my card will only be delivered on Monday 21 August. So for a whole week, I cannot use a card to access my account. The delivery service was apologetic, informing me that the card only arrived with them the day before. So now I have to reschedule my trip which was planned for next week so I can sit at home and wait for a card that's 3 days late.

I was also told that my online banking and app on my phone would be verified the same day (14 August) which has also not been done. After calling about 5 numbers, having to listen to numerous automatic messages which will only help me if I enter my card number, WHICH I DON'T HAVE, I finally reached an actual human being to help, who told me that I had to back to the branch to verify my online banking and app, after I SPECIFICALLY asked the staff at FNB on Monday to do it because I don't have time to go back.

So now it is 11h00 and I haven't done anything because I spent HOURS trying to find out what was going on and how to fix it. This after a week of having to explain to suppliers and staff that they can't get paid because FNB has not verified my online banking as promised, they haven't sent my card in 2 - 3 working days as promised and I have to sit and wait and call and beg for help.

I was so excited to join FNB with all of their promises and rewards, only to be dissapointed and let down from the get go.