MM
Matete M
1 reviews | Active since Feb 2018
07 Dec 2018, 08:35
Unbelievably annoying service, When the bank cant tell you when your issue will be resolved
Your Stuff refusing to share timelines on refunds they promised, After being told it will take 3 to 5 days, and no money refunded after 5 days they now say they cant provide a timeline due to backlog, which means i could receive this anytime from now to next year
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
07 Dec 2018, 09:52Good Day,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Loans for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply07 Dec 2018, 09:52
Official
Good Day,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Loans for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
MM
Matete M's updateReviewer Update
10 Dec 2018, 08:45Hi
Can you follow up with your people, they are driving me crazy. The debited me R1287 but refunded me R1130, then they tell me some story about interest charged and a story that doesnt make sense. How do you charge interest on a settled account? Do we always have to complain first to get answers with you guys?
MM
Matete M's update10 Dec 2018, 08:45
Reviewer Update
Hi
Can you follow up with your people, they are driving me crazy. The debited me R1287 but refunded me R1130, then they tell me some story about interest charged and a story that doesnt make sense. How do you charge interest on a settled account? Do we always have to complain first to get answers with you guys?