CR
Candice R
1 reviews | Active since Apr 2013
26 Apr 2019, 09:24
Unbelievable waiting times for call centre
Good Morning
I have been trying to get through to the call center to reverse a transaction on my account but I’ve been holding on for 20-30 minutes and my airtime is getting finished, this is unbelievable true at how long a person must wait for their call to be answered and the amount of airtime you use to sort out things on our banking.
I would assume the reason the call center is there would be for clients to be seen to quickly Incase you are unable to go into the bank.
Please can someone call me back this matter is rather important and I can’t get a agent on the line.
Thank you
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Replies (1)
FNB (First National Bank)'s replyOfficial
26 Apr 2019, 11:18Good day Candice,
Thank you for taking my call.
As per our telephonic conversation, you have mentioned that you have managed to speak to an agent and that the matter
had been resolved.
Please note that we have closed the complaint.
Regards
Hello Peter Complaints Team
***
Thank you for taking my call.
As per our telephonic conversation, you have mentioned that you have managed to speak to an agent and that the matter
had been resolved.
Please note that we have closed the complaint.
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply26 Apr 2019, 11:18
Official
Good day Candice,
Thank you for taking my call.
As per our telephonic conversation, you have mentioned that you have managed to speak to an agent and that the matter
had been resolved.
Please note that we have closed the complaint.
Regards
Hello Peter Complaints Team
***
Thank you for taking my call.
As per our telephonic conversation, you have mentioned that you have managed to speak to an agent and that the matter
had been resolved.
Please note that we have closed the complaint.
Regards
Hello Peter Complaints Team
***