Unbelievable services

Good Morning, Can you please assist me? I have exhausted all my options to get one simple issue sorted. My bank accounts and online banking were compromised but no money was taken from my accounts as we cancelled all of them on very same minute. Incident was taken on 25 December. On 27 December I went Fnb branch and they helped me to unlock it. They advised me to contact my private banker to order my metallic cards which I did. I got a call from private suite to assist me with the request. He advised me that once the amount is taken from your accounts please send an email to rmb private suite to help you with reversal which i did. Aphwie closed the ticket without providing me with feedback! I contact help desk via chat! ***** department helped me with the reversal of 1050 on credit card. This morning I found another amount of 1050 was taking from my fusion card. I contact live help to assist! I was told I have to wait for outcome of ***** case before inquiry about cards fees! I asked for outcome of ***** case she told me that I have to wait 7 days! It seems she doesn’t want to help. I called ***** department! The lady cannot help and put me through cheque account and same story cannot help and put me through credit department and no answer. I have been throwing around with different departments with no solution for an easy issue. I need someone who can help me to sort it. I am acting based on what I was told to do so.