1 reviews | Active since May 2015
UNBELIEVABLE SERVICE
Last week Wednesday I complained about the issues that I have with calling Lesotho, and today it is Monday afternoon and there is still no resolution to my issue. I have a sister who is sick is Lesotho and because the network provider doesn't seem to care about my issue I still can't call All i am being told is that they have escalated. If this can't be resolved can FNB please come and collect their phone so that I can at least go back to MTN. I got this phone on the 8th of December and i never had issues until today.
Good day Loyal50 ,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Loyal50 ,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)