WK
Will K

1 reviews | Active since Jul 2025

08 Jun 2026, 13:47

Unbelievable now that I have a claim fnb sti. Tells you any portable items is only covered if it's ******. The fact that is a.total lost with the total lost of the car, wel not covered.

I was informed that specified and un specified items is the responsibility of another department and all relevant documents have been sent to that specific departments Manager to assist. I have received no feedback from said department. So I'm left in the dark again. I finally received feedback from Teboho who manage to give me feeding un specified items Apparently these items for R5000 is only cover of they are ******, that wasn't mentioned when I took the R5000 unspecified item's yet I paid year year for something I can claim for?

Unbelievable now that I have a claim fnb sti. Tells you any portable items is only covered if it's ******. The fact that it is a total lost with the total lost of the car, wel not covered.

Why can't all fnb sti staff be efficient like Teboho Thebehadi ???? I can't anymore

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Replies (2)
WK
Will K's update08 Jun 2026, 14:00
Reviewer Update
So I paid items insure that Wasn't really insure just paid for it and kinda getting the middle finger because I'm not a multi claimant. As I'm being told items I believe was insurance, well it isn't but thanks for your loyal monthly debit order payment
And naturally fnb will take 5 days to respond as per their email regarding my complaint
WK
Will K's update08 Jun 2026, 14:23
Reviewer Update
Fnb sti is robbing people blind and fnb and first rand bank deem that acceptable behavior?

The only person that was honest and did his work was Teboho Thebehadi who worked on my car that is a total list.

Now items I paid for every month without fail is not covered only if ******???? For God sake, i lost these items in a burning car!!!!!!
It was never mentioned in any correspondence that I must become a multi claimant in order to get full advantage of cover I pay for.