Unbelievable FNB! Seriously? Close my account, I’m done with you.

I’ve been a long term client of FNB business. The account I have with them is a sideline account that I VERY seldom use, but usually transfer money over to cover their (Frankly ridiculous) monthly fees. Due to the current Covid-19 pandemic, I forgot to move more money over to the account to cover the fees this month and it went into a negative amount of a grand total of R115. my mistake, yes. I’m not disputing that. BUT, had I received a courtesy SMS or email from FNB in this regard, I would have immediately made a payment and all would have been sorted within the hour. Except, I instead get a LETTER OF DEMAND from FNB, stating I owe the amount as well as an extra R80 for them having to send me the letter (via email). Well done FNB. You have just lost a long term customer. I have made the payment as your letter demands and request that you close the account as with immediate effect. I am appalled at the attitude of your bank. I will be letting all my business partners know about my experience. Please work on treating your customers with more respect. I don’t appreciate being treated like a ******** for a simple mistake. A courtesy SMS / email (which costs nothing) would suffice. But I suppose it’s just easier for you to rather send a letter of demand and CHARGE your (former) client a fee for your “trouble”. Anything to bleed an extra bit of money from your client base, I suppose. All this for R115... Can’t believe you find this acceptable. Contact me if there is anything you need from me in order to close the account. Thank you for nothing.