Unbelievable

Your IVR system is ****ing useless and annoying. I have just opened a Cheque account and have been trying for 2 days just get confirmation on my card delivery. This is absolutely ****ing ridiculous that it has taken me over 2 hours of speaking to the poor excuses of customer service agents that you have that have all given me a different ****ing answer and when I finally get through to someone who seems to actually want to help me, the call drops... **** this ****... I am trying to just ensure that everything is in order but that's im****ingpossible