Unbelievable!

Insane amount of trouble getting my online banking to work! Live in the Netherlands,visited South Africa for holiday and whent to FNB Nelspruit to connect to the online serice.Tried the internetbanking,not working. Whent to Benoni FNB and held the line to be helped. Was promised to be helped 24 h later,but was not called. Back in the Netherlands i filled a complaint. Was emailed by a gentleman,he phoned the SA number that was not working anymore. I mailed exact times through to be called. He called randomly when i couldnit answer the Phone. Then stoped calling.Filled another complained. No FNB respons.Phoned FNB yesterday,held the line for about 45 minutes(from the Netherlands),was put through wrongly and told to press 1 and 4. Tried again:was put through,told to press 2(that was correct!) and finally ended up with a lady who did her best to help me professionally. As of today,i still don't have internetbanking and need the service to make urgent payments. It would cost me about 200 Euro+ for this rediculous problem to be solved. Have also mailed the ********** and explaining the problem. I clearly stated that i want to be compensated for the phone time cost and resulting costs following to solve this problem. None of this would have happend,did they phone back in SA and solved this 'easy problem' within the 24 hours ,as promised. You're help would be appreciated . R Greyvensteyn