Unbelievable

It is a rare thing to see someone who can remain as calm as the manager of FNB Harrismith did in the face of me in a full force rage when faced with something I found unnacceptable. When told that My details had not been verified since 2011 despite having produced an account in that very bank last year and they were going ot suspend my account I just about lost it completely. I went off at the manager and he remained unbelievably calm, especially he is unable to do anything about so called rules. While I find the whole reasoning unnacceptable, his behaviour and eventual willingness to sort it out when I called the call centre and the banking ombudsman are commendable. thank you