RS
Ronald S

1 reviews | Active since Jul 2014

03 Jul 2017, 05:39

Unbelieably bad

<p>FNB keep telling us that they are the best tecnological bank - what a joke! Every first day of the month they go off the rails.</p> <p> </p> <p>I paid my levy account yesterday (being unable to do so on the 1st. That went</p> <p>failrly smoothly. When I paid Telkom an amount of R 523.8 and tried to check my history I was unable to view it. A few minutes later I received an SMS to say that I had paid them R2300.00. I immediately phoned them and got another of their untraind staff who told me that I had to request the refund by filling in several forms asnd waiting for 5 days for a reply. I printed the forms and when I started filling them, noticed that they do not reverse paymens made to Telkom.</p> <p> </p> <p>If I had maade a typo and the amount vaguely resembled the amount I had to pay I would have been prepared to accept it but there was not one digit that was the samed. I find this ubacceptable.</p> <p>FNB to my mind is the worst bank in the country and I would not rate them 1star.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jul 2017, 08:39
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***