Unavailable Consultants - Debit Order Switching Department

Item: FNB (First National Bank)
Rating: 1
Author: Lebang M

Absolute nonsense! I have been calling the debit order switching department for the past 2 consecutive days. On all call attempts, I will be on hold for the next "available" consultant for 1 and a half hours before I cut the call due to airtime wastage. This is *******! Nonsense of a bank!

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

03 Oct 2019, 11:24

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply03 Oct 2019, 11:24

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***