GW
Gareth W
1 reviews | Active since Jun 2010
22 Jun 2015, 08:08
Unavailable and No Call Back
I attempted to contact FNB's Travel Insurance Help Desk on ***at 15:14 on Friday 12 June 2015. I received an automated response that the call centre was closed, and immediately completed the 'call me back' form on the FNB website, which advised that I would receive a call back within two working days. Taking the Public Holiday into account, it has now been four working days and I have received no response.<br> <br> This is unacceptable and I expect this service failure to be rectified immediately.
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FNB (First National Bank)'s replyOfficial
22 Jun 2015, 08:52Hello garethw08,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 706881 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 706881 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply22 Jun 2015, 08:52
Official
Hello garethw08,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 706881 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 706881 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)