1 reviews | Active since Aug 2016
Unautorized Debit Order
<p>I app**** for a smart spend loan in Mid July.I had been advised that the 1st debit order will go of on the 30th of August.I even have it on black and white on the contract.However Fnb has been debiting me every Friday since July.I have been to the branch twice only to be told they cant assist ,i need to call the collections department.I want my money that was debited to be refunded immediately. YOUR CUSTOMER SERVICE STINKS.</p>
Good Day
Thank you for taking my call earlier, please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 992820
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day
Thank you for taking my call earlier, please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 992820
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)