Unauthorized upgrade of FNB account

<br> This is Lyle Pewsey, son of Marlet Pewsey and I have power of attorney on my mother s account and<br> it is linked to my RMB account. I wish to know who authorized Siseko Mpyalela to upgrade my mothers<br> account from an encore gold to an encore platinum account? I have queried this with Claudine Van Rooyen at<br> customer services and she tried to put me through to premier banking but apparently Shaun Solomon from<br> premier banking would not assist me. As far as I know, my mother was not asked if she would like to<br> upgrade her account and as far as I am aware, that decision should be mine as I have power of attorney on<br> her account. My mother is 82 and would not understand the difference between a gold and platinum account if she was consulted and neither would she require a private banker as I make all the decisions on her behalf. This seems to be, in my opinion, a case where consultants are preying on the elderly to get accounts upgraded to FNB's benefit and not the elderly client.