Unauthorized transfer

I am extremely frustrated with the lack of service and accountability I have experienced regarding an unauthorized transfer from my account, which occurred nearly three weeks ago.

Since reporting the incident, I have sent multiple emails and followed up consistently, yet I have received either no response or vague, unhelpful replies that have led to no actual resolution. The communication has been slow, time-consuming, and frankly *********, as I am being left in the dark while my case remains unresolved.

It is completely unacceptable that after almost three weeks, there has been no meaningful progress, no clear feedback, and no indication of when or how this matter will be resolved. I have done everything expected of me as a customer—reporting promptly, providing all necessary information, and following up—yet I am being met with silence and inefficiency.

This situation has caused unnecessary stress and inconvenience, and it raises serious concerns about how customer issues, especially those involving unauthorized transactions, are being handled.

This level of service is unacceptable, and I hope this complaint finally prompts the action that has been lacking for weeks.