1 reviews | Active since Mar 2018
Unauthorized transactions by a FNB
I have a payment plan in place with FNB for 2 loan accounts of R500.00 each.
At the end of January FNB transferred money from my savings pocket to a loan account without informing me or without consent.
Last month FNB took an additional R3000 from my account again no notice or consent and then refused to refund me the entire amount.
This month, in addition to the payment plan FNB has taken 2 more payments totaling R3100.00. This leaves me with R340.00 in my account and a debit order if R350.00 that still needs to go through. No one will respond to me or assist me with this for this week. Can somebody reverse these extra debits. Can someone respond?
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***