HK
Hendrietha K
1 reviews | Active since Jun 2020
29 Nov 2025, 11:20
Unauthorized transactions and no customer support
I feel beyond frustrated. I had a old account with Vodacom about 3 years back. And this account was paid cash. Now from November my account gets debited without my consent or prior notification. To top it off I have been unemployed for the past 3 years.
When phoning FNB they simple just shrugged their shoulders they cannot help. When phoning Vodacom gets placed through to a robot. And the contract number in question were deleted by Vodacom themselves.
My partner took out a contract phone for me and him where funds get debited from his account
Vodacom cannot be reached and have no written consent from me to debit account and FNB do not question bor notify me and just blindly allow transactions.
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Hendrietha K's updateReviewer Update
01 Dec 2025, 14:03I have been contacting vodacom without help just a robot still. And the old contract number they have deleted from their systems.Dates back to 2022.
Also been contacting FNB and were informed by a service advisor Chad Cornelson that this can be stopped case number ***NF. Yet when I phoned in again to get this done another consultant told me it is not posible. Case not resolved
And in same instance it was confirmed bank do ask documentation that client gave consent for debit orders but also on other hand it must be reversed with third party and it is nothing to do with them
Also been contacting FNB and were informed by a service advisor Chad Cornelson that this can be stopped case number ***NF. Yet when I phoned in again to get this done another consultant told me it is not posible. Case not resolved
And in same instance it was confirmed bank do ask documentation that client gave consent for debit orders but also on other hand it must be reversed with third party and it is nothing to do with them
HK
Hendrietha K's update01 Dec 2025, 14:03
Reviewer Update
I have been contacting vodacom without help just a robot still. And the old contract number they have deleted from their systems.Dates back to 2022.
Also been contacting FNB and were informed by a service advisor Chad Cornelson that this can be stopped case number ***NF. Yet when I phoned in again to get this done another consultant told me it is not posible. Case not resolved
And in same instance it was confirmed bank do ask documentation that client gave consent for debit orders but also on other hand it must be reversed with third party and it is nothing to do with them
Also been contacting FNB and were informed by a service advisor Chad Cornelson that this can be stopped case number ***NF. Yet when I phoned in again to get this done another consultant told me it is not posible. Case not resolved
And in same instance it was confirmed bank do ask documentation that client gave consent for debit orders but also on other hand it must be reversed with third party and it is nothing to do with them