Unauthorized transaction not resolved from JUNE. Disgusting service!!!!!!!

I am very disgusted at the service that I am getting from fnb. There was an unauthorized transaction that went off my account. I then queried the matter with the reversals department for authorized transactions, I Was give a form to complete and I was advised that the funds will be returned to my account in 14 days. I didn’t receive any feedback when making a follow up I was told that query is with the authorization department, no one from that department was able to assist me I was then sent to private banking. I have been dealing with Tshiamo, she said that I must call back after 7 days as the matter was escalated. When I called after 7 days she was not available, the available consultants couldn’t assist me as they said feedback was given to Tshiamo, called again after 2 days still couldn’t be assisted as Tshiamo was not at work and they had sent her an email to call me. It didn’t make sense at that point in time for such a big bank, for a moment there it seemed like FNB is running a Mickey Mouse business, non the less I was still patient and waited for Tshiamo to get back to work, she eventually called me and requested for the initial email where I sent the dispute form to. I resent it to her, the next day I just received a rejection sms with no resolution. I have been sent from pillar to post from June regarding this matter. I always have to hold a good 30 to 60 mins before a consultant answers the phone. This is terrible service