Unauthorized Transaction / Card ***** & Poor Bank Protection

Unauthorized Transaction / Card ***** & Poor Bank Protection

I am extremely disappointed and frustrated with the lack of protection on my bank account.

An unauthorized transaction with the reference Topbet was processed from my account without my knowledge or consent. What is even more concerning is that my account is specifically set up not to allow overdrawing or going into a negative balance, yet somehow this transaction was still processed and pushed my account to more than R500 into the negative.

My question is simple: How was this transaction approved when my account settings should have declined it immediately?

As a result of this failure in your security systems, I now have to deal with unnecessary costs and inconvenience, including:

Paying for a replacement card The inconvenience of changing all my debit orders Being left without access to my card Travelling to a branch to resolve this Spending my own airtime on calls to sort this out Wasting valuable time fixing something that should never have happened

We pay substantial monthly bank fees with the expectation that our hard-earned money will be protected by proper banking security systems.

If *****ulent transactions can still go through and even override account restrictions designed to prevent this exact situation, then what exactly are customers paying for?

I expect a full explanation as to how this transaction was allowed, urgent assistance in resolving this matter, and reimbur*****t for the unnecessary costs and inconvenience caused.