Hellopeter
Share Your Experience
sM
sipho M

1 reviews | Active since Oct 2013

12 Jul 2018, 08:51

Unauthorized transaction

I mistakenly paid R5900.00 in to one of my old account that I used to pay. The account is under FNB saved as a beneficiary to my standard bank account, however, I realised that it was incorrect and I then requested for reversal. To my surprised standard bank is telling me that FNB says I did not fill the document correct and yet I can’t lie on the document that account is closed and I need to pay my car immediately!!!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jul 2018, 09:47
Official

Good day Sipho,

Thank you for your posting.

Please note this matter needs to be addressed with Standard Bank who has to assist and advise you on their recall process. Standard Bank will have to assist you to complete their forms correctly.

Due to the funds leaving Standard Bank's system they have to investigate where the funds are and assist with the recalling of it.

Regards,

Hello Peter Team

*** (option one)

sM
sipho M's update12 Jul 2018, 11:34
Reviewer Update
Do not give me a **** answer, where is this answer coming from, I dont care you the ones who needs to reverse this payment: Please see recall answer received from FNB Bank R5900.00 Unsuccessful / No Authority to Debit - Please recipient directly : ********** 074 Detailed explanation for outcome of request : No Authority to Debit - The recipient has not provided permission for the funds to be reversed, as per the banking rules permission need to be obtained before the funds can be reversed.