Unauthorized purchase on my Business card

send the documents last week monday today i call to follow up just to be told that the email it as send to as per the document completed is INCORRECT. I HAVE STAFF TO PAY WAKE THE **** UP FNB THINK ITS TIME I MOVE ALL MY ACCOUNTS FROM YOU. you do not care if i have staff to pay for xmas you do not care as long as we pay our service fees (outrageous ) you dont care about the people so lets see how long this will be before someone will answer my message. I HAVE STAFF THEY HAVE FAMILY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WAGES HAS TO BE PAID