1 reviews | Active since Jun 2016
Unauthorized Loan Application
Good day,
I visited your branch at Cresta Mall on the 14/11/2017 around 17:05 to get a replacement FNB Connect Sim Card. Unfortunately I don't remember the name of the gentleman who assisted me however around 18:54 I received an SMS from FNB advising that my loan application has been declined. I do not understand why I'm receiving such SMS's when I didn't apply for a loan.
I called FNB on the 15/11/2017 and I was advised that the consultant at FNB (Cresta Mall) did a loan application/enquiry on my behalf. With who's permission did he do this? And why wasn't I informed that this would happen? Was the consultant in question aware that what he was doing is going to affect my credit record that I am trying to rectify??
I am not happy with what has happened and I would like someone to give me a call and explain to me how and why a loan application was made under my name.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)