Unauthorized life insurance policy and poor customer support

FNB added accidental death insurance on my credit card without my approval or consent for the second time. I've tried getting through to another actual person in their call center, but I keep on getting redirected to the same unhelpful call center bot. It seems like FNB is trying to cut costs by reducing their staff at the expense of their customers. There are no longer any staff at our local branch to assist with issues either. To me this is unacceptable. FNB is not a cheap bank and neither is it a bank that offers good customer service to me, so why should bother with it anymore?