FR
Frans R

1 reviews | Active since Jul 2011

29 Apr 2019, 13:59

UNAUTHORIZED ********** DEDUCTION

FNB Please help an amount of R 1900 just dissapeared from my account i stopped the card and opened a ***** case description web1shoppingcart all of my money to get through this month is gone now

0
Replies (10)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Apr 2019, 16:41
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***. 

Regards,
Hello Peter Complaints Team

*** 
FR
Frans R's update30 Apr 2019, 07:05
Reviewer Update
This is the response i got from web.com or web1shoppingcart its been cancelled on the 12t of April bit still an amount was deducted and there is no way to contact them but phoning an International Number Dear Frans Roodt, Thank you for contacting the Web.com customer support department. We have reviewed your communication and look forward to assisting you. Per your request, the account listed under boerolie.com has been canceled, effective today. We hope this update has been helpful. However, if you have any additional questions, please don't hesitate to contact our customer support department. To reach us, please call 1- ********** between 8 AM and 8 PM EST, Monday through Friday. If you are calling from outside the U.S. or Canada, please call [+1] ********** . If you do need to contact us to discuss this issue further, please refer to Ticket # ********** 5. Sincerely, Rick Web.com
FR
Frans R's update30 Apr 2019, 07:16
Reviewer Update
Then this there is no other way of contacting these people in other words if you can't phone internationally or haven't got the money you can't Dear Frans Roodt, Thank you for contacting the Web.com customer support department. We have reviewed your communication and look forward to assisting you. So that we can preserve the security of your account, some actions (such as refunds, billing, or account changes) cannot be done via ticket or email. To reach us, please call 1- ********** between 8 AM and 8 PM EST, Monday through Friday. If you are calling from outside the U.S. or Canada, please call [+1] ********** . We hope this update has been helpful. However, if you have any additional questions, please don't hesitate to contact our customer support department. To reach us, please call 1- ********** between 8 AM and 8 PM EST, Monday through Friday. If you are calling from outside the U.S. or Canada, please call [+1] ********** . If you do need to contact us to discuss this issue further, please refer to Ticket # ********** 8. Sincerely, Rick Web.com FNB ***** case ref Your FNB Card cancellation call reference number is Rs ********** 23050 - Please call ********** cancel a lost/****** card.
FR
Frans R's update30 Apr 2019, 07:57
Reviewer Update
Please investigate my ***** case this has been cancelled on the 12th i can't phone them internationally as i haven't got the money to do that except for creating a support ticket there is no other way these people are clever if you can't phone no refund Dear Frans Roodt, Thank you for contacting the Web.com customer support department. We have reviewed your communication and look forward to assisting you. Per your request, the account listed under boerolie.com has been canceled, effective today. We hope this update has been helpful. However, if you have any additional questions, please don't hesitate to contact our customer support department. To reach us, please call 1- ********** between 8 AM and 8 PM EST, Monday through Friday. If you are calling from outside the U.S. or Canada, please call [+1] ********** . If you do need to contact us to discuss this issue further, please refer to Ticket # ********** 3. Sincerely, Rick Web.com
FR
Frans R's update30 Apr 2019, 08:02
Reviewer Update
Thus i did not make this purchase FNB :-) R1919.14 reserved for purchase @ Web*1shoppingcart from cheq a/c..615227 using card..6503. Avail R2091. 29Apr 13:04
FR
Frans R's update30 Apr 2019, 15:23
Reviewer Update
An answer from Web.com Dear Frans Roodt, Thank you for contacting the Web.com technical support department. We have reviewed your communication and look forward to assisting you. I apologize for any inconvenience. We have submitted the request to the billing team on your behalf. Once the billing team reviews the request they will contact you via the email address we have on file for you. I am not able to process refund requests you will need to wait for our FianaceTeam to review the request this typically takes 2-10 business days. Once their review is complete the Finance team will notify you via the email address on file. We hope this update has been helpful. However, if you have any additional questions, please don't hesitate to contact our technical support department. To reach us, please call 1- ********** . For your convenience, technical support is open 7 am through Midnight EST, seven days a week. If you are calling from outside the U.S. or Canada, please call [+1] ********** . If you do need to contact us to discuss this issue further, please refer to Ticket # ********** 8. Sincerely, Rick
FR
Frans R's update02 May 2019, 07:44
Reviewer Update
I received this from web.com i stopped my services on the 12th of which i got proof Please continue the ***** case Thank you for your patience and cooperation during the investigation of your claim. After a thorough investigation, we must deny your request for a refund. We have determined that Web.com performed the services requested and that the sale was authorized by your company. If you have any further questions regarding our decision, please call us at the number listed below. Sincerely, Claims Investigation Department 1- ********** Reference # ********** 9- 464508
FR
Frans R's update02 May 2019, 07:45
Reviewer Update
Everytime i'm requested to call but i don't have the funds as it's been ******
FR
Frans R's update04 May 2019, 12:00
Reviewer Update
I'm still trying to get an email through to fnb ***** more information about the case i reported but i only get email returned errors mailbox full ********** i noticed the payment was banked this could have been prevented if only i got the emails through earlier
FR
Frans R's update07 May 2019, 18:25
Reviewer Update
Communication from 1ShoppingCart again i'm requested to call an Int number they deducted almost everything i have and now expect me to call Dear Frans Roodt, We received your request to review your 1ShoppingCart account. In order to best serve you, we require that you speak with a member of our customer service team in order to complete your request. You can reach the team by calling 1- ********** , Monday – Friday, 10 a.m. – 8 p.m. ET. Sincerely, The 1ShoppingCart Team ********** Dear Frans Roodt, Thank you for contacting 1ShoppingCart, a Web.com company. My name is and I am happy to be assisting you today with your issue and I understand how important this is to you. However as per your previous support ticket # ********** 1, we'll need some verification info provided in order to close this account, but as you contacted us prior to the renewal date, we'd be happy to refund the charge if the account is unneeded. If you could please provide as they appear under My Account >> Billing Profile to verify that you are the account owner: 1) The final 4 digits of the credit card on file 2) The physical mailing address Once you've provided that information, we'll be happy to close the account and have the renewal charge refunded for you. I hope this information was helpful. If you have any other questions, please do not hesitate to reply to this ticket and we will be happy to assist you. You may also contact us through chat by going to the Help tab and clicking on the Chat icon. To contact support directly please call us at 1- ********** , Monday through Friday, 10am to 8pm Eastern Time. If you are calling from outside the U.S. or Canada, please call 1- ********** . Thank you for choosing 1ShoppingCart, a Web.com company! Sincerely, 1ShoppingCart Support **********