Unauthorized Deductions and Lack of Communication

I am writing to express my frustration and disappointment regarding a recent issue I experienced with my account. On 23rd March, my card was declined due to insufficient funds. Upon returning home to check my balance, I discovered that my account was in a negative balance. I immediately contacted your Secure Chat service, where I was informed that the virtual card transactions had been duplicated and that the issue was being addressed. I was assured that the money would be credited back to my account by the morning of 24th March. However, despite this assurance, I have not received any communication or updates from FNB regarding the issue.

I find it unacceptable that no official communication was provided to notify clients about this technical problem, leaving us without access to our funds and unable to manage our finances during emergencies. It is extremely concerning that a trusted financial institution would allow such an issue to occur without promptly informing affected customers.

This situation has put me in a significantly worse position, and I feel disregarded as a client. I kindly request immediate feedback on the progress of the resolution and an explanation of the steps being taken to prevent similar issues in the future.

I look forward to your urgent response, as well as the prompt rectification of the issue.