EP
Eduan P

1 reviews | Active since Jun 2015

02 Jun 2015, 16:28

Unauthorized deduction of money from account

FNB strikes again. Deducting an amount of R1500 from my account for a smart device. The call center agent Maanda advised me that he used his discretion. I was not contacted by any member of FNB. On top of it, the account that was used to get the smart device has been closed. So my current account has no link to the device whatsoever. <br> <br> BE VERY VERY CAREFUL. FNB ACCOUNT HOLDERS, FNB DEDUCTS MONEY OUT OF YOUR ACCOUNT WHENEVER THEY LIKE WITHOUT AUTHORISATION. MY WIFE CANCELLED HER ACCOUNT DUE TO UNAUTHORIZED DEBIT ORDERS MADE BY FNB. YOUR MONEY IS NOT SAFE WITH FNB BANKING.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jun 2015, 09:25
Official
Hello ***,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 696773.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)