1 reviews | Active since Aug 2014
Unauthorized deduction and money taken out wrongly
Once again problems of unauthorized deduction from other people's bank acc.I have 3 loans that was as per my understanding handed over to the attorneys,which as from my side being a client would think all is been send 2 them&had therefore made arrangements due unemployed I could only afford 2 pay a R100 cash deposit the end of each month. They phoned me&said they want 2 do a debit on my bank acc,I still told them I don't have a bank acc anymore as well as they r not allowed 2 take any money from any other acc like my husband nor my child,but they had put the phone down in my ear&thought they would call back 2 find out what acc,being under the understanding 2 have a agreement in place for month end,the bank still went &did a unauthorized illigal deduction from my husbands bank acc for 3 times the amount,as where I told them that I can only afford a R100 p m due unemployed&now the course of that has made us short on our rent money,as my husband sal is just enough for our rent.They r refusing giving back our money,they see they had the right,as per me,they didn't,as I stil made it clear that I can only afford R100 p m.We need t 3deductions paid back asap 4our rent 2stil hv place2stay.
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Loans who will contact you shortly.
Complaint reference 680826.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Loans who will contact you shortly.
Complaint reference 680826.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
