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Frans R

1 reviews | Active since Jul 2011

04 Apr 2018, 08:20

Unauthorized deduction

I had an UNAUTHIRIZED DEDUCTION ON MY ACCOUNT YESTERDAY PHONED FNB THIS MORNING TO HAVE IT REVERSED BUT THEY ARE HAVING TECHNICAL DIFFICULTIES I TRIED ANOTHER NUMBER BUT HAS HIGHER THAN NORMAL CALL VOLUMES

0
Replies (8)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Apr 2018, 08:45
Official

Hello WillemRatte

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Best regards,

FR
Frans R's update04 Apr 2018, 08:57
Reviewer Update
JUST SPOKE TO DEBBIE PHONED ********** 404 NOT WORKING!!!!!!!!!!!!!!!!!!!
FR
Frans R's update04 Apr 2018, 09:01
Reviewer Update
JUST SPOKE TO ANOTHER CONSULTANT STILL CAN'T HELP
FNB (First National Bank)
FNB (First National Bank)'s reply04 Apr 2018, 09:14
Official

Good Day WillemRatte,

Kindly be advised that the call centre was experiencing technical difficulties.

You are most welcome to try again as they are up and running.

We do apologise for the frustration caused.

Regards,

Best regards,

FR
Frans R's update04 Apr 2018, 11:10
Reviewer Update
Debit order stopped But the System won't reverse the amount
FR
Frans R's update04 Apr 2018, 11:46
Reviewer Update
AMOUNT STILL NEEDS TO BE REVERSED
FR
Frans R's update06 Apr 2018, 13:02
Reviewer Update
Now this will result in a new complaint if not handled i'm trying to withdaw all the funds in my flexi fixed account if i close the account i pay R 250 but i can't schedule a transfer for the 11th SYSTEM OFFLINE
FR
Frans R's update11 Apr 2018, 13:53
Reviewer Update
Still Having problems Fixed Term payout like arranged on the 11th April payout date