KC
Kriveshin C

1 reviews | Active since Nov 2015

18 Apr 2016, 15:51

Unauthorized Debt Orders

Over the last year I've had an issue with my account being debited with an amount of R99, knowning well that fnb only notifies there customers of transactions above R100.<br> I have reported it and had the amounts returned, I have not received any feedback on why this is happening.<br> The FNB call center only can provide me with a landline No. ***. Which I investigated to be SA Payment Exchange which does debit orders on behalf of other companies. They provided me with another companies no. *** which is apparently a company called Ibubesi, which does not answer there phones.<br> in order for a company to debt my account i would think they would have to provide proof to fnb that they were provided permission to debit my account if this is not the case then FNB is letting down all of the customers and allowing theft... <br> <br> So much for security if anyone with your account details can debit your account without having to provide any of there information to the bank, as their system does not have any details of the company only the landline number

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Apr 2016, 16:06
Official
Hello ekeyfingers.,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 907333.

Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)