sV
sherri V

1 reviews | Active since Jun 2015

03 May 2017, 12:25

Unauthorized debits on my account

<p>I reviewed my bank statements this morning to find a debit that has been going off my account since December 2016 to current. The reference on the first debit order was multid forcntrq3.00699e+12 with an amount of R174 taken on 1 Dec 16. The Debit orders that have run snce Jan2017 to current all have the same reference number which is multid forcntrq ********** 100383. The following amounts were taken on the following dates:</p> <p>1 Dec = R174</p> <p>3 Jan = R174</p> <p>1 Feb = R198</p> <p>1 March = R198</p> <p>3 April = R198</p> <p>2 May = R198</p> <p> </p> <p>Now this totals R1140. I would like this amount refunded to my account and these debit orders to be stopped, I would also like to know how the heck these were approved in the first place. I have not signed anything or given verbal consent. I have seen several hello peter complaints with the same issue of debits been taken with this ref of multid forcntrq.</p> <p>I have never had issues with FNB and been a client for many years however if this is how 'secure' my money is I might have to rethink my bank of choice!</p> <p>Sherri </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 May 2017, 13:08
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)