1 reviews | Active since Feb 2015
UNAUTHORIZED DEBITS
<p>Fnb is really terrible with keeping track and updates with customer accounts!</p> <p>Each and every month they debit my account, for a loan that has an arrangement on, and then i have to bewg for refunds!</p> <p>unacceptable!! this ****es me off! why load manual debiot orders when there is arrangments in place??? then waht is the need for arragments?</p> <p>i want my debit order reversed - i am taking this matter to my lawyer!</p> <p> this is an ongoint matter - every month i have to go back and forth with Vernon to reverse these debits!</p> <p>and everytime he just tells me he has requested for the manual debit orders to be cancelled - which is clearly not the case!!!!!!!!!!!!</p> <p>Really pathetic customer service from this bank! I am not a happy customer and i am making my complaint viral</p> <p>i will never recommend this bank to anyone!</p> <p> </p>
Good day Ms. clerissia
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. clerissia
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
