Unauthorized debits

Item: FNB (First National Bank)
Rating: 1
Author: Sipho M

On the 31 Jan FNB *******ly authorized a debit order of R129. Is this now a new modus operandi FNB? Do you work hand in hand with this group of companies which are know to you!!!. Do you allow ******* debit to go through!! Is this how you make profits? By ******* mean.1) Please ensure that this ******* debit order with a code name Edo Collection is removed permanently from my account. 2 reverse the R8.50 hence I don't have an interest to make you Rich through ******* gain. 3 Ensure that by the end of the week this problem is resolved hence my account is in excess not because I want.

Don't make me to review my relationship with you, hence there are other bank which I can take my account too!!!I iam paying you a monthly fee for my cheque acc. I will not allow you to charge me extra for things I did not authorize

I am extremely angry by ur ******* ways or making profits, or do you do this only to ur black clients.?? Fromm review page it appears as though it's mostly black people that are affected mostly by this!!!!!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

11 Feb 2019, 10:55

Good day Sipho,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to FNB Sales and Service Contact Centre who will provide feedback.

Once again, I do apologize for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply11 Feb 2019, 10:55

Official

Sipho M's updateReviewer Update

11 Feb 2019, 15:12

FNB responded to the issue at hand. According to FNB this is general issue in all the banks. The only help they offered was that they will reverse the R8,50 which was charged for this unauthorized debit. However they can't stop the debit hence they do not know who are this people. So it means each month I must check for this debit then ,if it occurs I must inform them so they can reverse. I find this sort of a remedy a bit frustrating I must say!!!☹️

Sipho M's update11 Feb 2019, 15:12

Reviewer Update