JK
Juan K
1 reviews | Active since Feb 2018
27 Dec 2018, 06:34
Unauthorized debits
I took out a loan close to a month ago, i settled the account a week or two ago. I sent a mail to confirm if they have received the amount in full, no response. I attempted to call twice and you hold on the line for 15 minutes at a time. To my surprise they took a debit order and nobody is responding on a refund. Please rectify this as its ******** and unauthorized.
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FNB (First National Bank)'s replyOfficial
27 Dec 2018, 11:55Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints TeamRobyn Hay*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints TeamRobyn Hay*** (option one)
FNB (First National Bank)'s reply27 Dec 2018, 11:55
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints TeamRobyn Hay*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints TeamRobyn Hay*** (option one)