TM
Tshidi M

1 reviews | Active since Aug 2015

18 Aug 2015, 16:14

Unauthorized debit-Riskin funeral Administrators

When is the bank going to ask us (the account holder) whether we agree for our account to be debited? whether we are aware of companies with intensions to debit our accounts? For the past two months Riskin funeral Administrators has been deducting R99 from my FNB account who gave authorization for this debit order? I have no idea who these people are! and I want my money back. Such a big company (FNB) cannot tell me that it does not see this as a RISK. How long will it take for the bank to just put a control on this? why cant there be systems to confirm first with the account holders? these are our hard earned money <br> <br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Aug 2015, 16:25
Official
Hello Tshmot,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 743295.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)