MB
Maryna B
1 reviews | Active since Jan 2019
01 Jan 2019, 09:45
Unauthorized debit orders to be returned
My cheque accounr was debited by three different amounts between 21 and 27 December 2018 I have contacted personal loans department four times and was advised the incorrect debit orders will be reversed and the funds be returned to my cheque account on the 31st, no refund has been received leaving me in a position where my debit orders cant ho through, this is completely unacceptable as I have always received good service drom FNB, I expect the funds to be returned with immediate effect
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FNB (First National Bank)'s replyOfficial
02 Jan 2019, 11:33Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply02 Jan 2019, 11:33
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints Team*** (option one)