Unauthorized Debit Orders from Tracker

Dear FNB Customer Support, I am writing to express my deep concern regarding a recurring issue that remains unresolved, despite previous complaints and assurances from your team. For the second time, my account has been debited by Tracker—an entity with whom I have never had any contact, nor authorized to install any system in my vehicles. Last month, an amount of R291.87 was withdrawn, and again this month, R550.87. Notably, the original debit of R199.00 was declined, yet subsequent amounts were still processed. This raises serious questions about the integrity of your debit order processing system. How are unauthorized mandates being approved, and why are debit orders from unaffiliated companies still being allowed—especially after I was explicitly assured that these would be blocked? I comp**** with your request last month to submit an affidavit from the police station, confirming the unauthorized nature of these transactions (I have submitted this affidavit on the FNB app). Despite this, the issue persists. This is not an isolated incident. It forms part of a string of complaints I’ve raised over the past three months, and the lack of consistent resolution is both frustrating and unacceptable. I am now forced to ask: what is going wrong with FNB’s systems and oversight? I urgently request a full investigation into this matter, immediate reversal of the unauthorized debits, and confirmation that no further transactions from Tracker will be permitted on my account. I trust you will treat this with the seriousness it deserves. Sincerely,