Unauthorized debit orders for 7 months

Dear FNB

I am writing to you AGAIN to express my extreme frustration and disappointment with the ongoing unauthorized debit orders from my account. Despite numerous requests to block these transactions, FNB has failed to resolve this issue, resulting in significant financial losses for me.

Over the past year, two unknown service providers have been deducting approximately R3,300 from my account each month. I have repeatedly contacted FNB, only to be told that I accepted a debit order mandate, which I vehemently deny. Moreover, I have reason to believe that FNB's mobile app has a technical issue, allowing debit orders to be updated automatically without my consent.

I am appalled that FNB has not taken adequate measures to address this issue, despite my persistent complaints. It appears that the bank is more interested in profiting from my frequent requests for assistance rather than resolving the problem. This is unacceptable and has caused me significant financial hardship.

I request that FNB takes immediate action to:

1. Block all future debit orders from these unknown service providers. 2. Conduct a thorough investigation into this matter and provide me with a detailed report. 3. Refund all unauthorized debit orders made from my account. 4. Take corrective measures to rectify the technical issue with the mobile app.

I am considering sharing my experience with the relevant authorities, including the South African Reserve Bank and the Consumer Protection Agency, to expose FNB's inadequate handling of this matter. I will also not hesitate to share this complaint online, socials and platforms where people can express their frustrations too.

I expect a prompt response and resolution to this issue. Please acknowledge receipt of this complaint and provide a timeline for resolving this matter.

Sincerely, Bongie