tK
thandi K

1 reviews | Active since Jul 2011

29 Sept 2017, 10:26

Unauthorized debit orders continually going off my account

I have had unauthorized debit orders going off my account for the past 2 months, sometimes twice a month. I have spoken to numerous call center agents and none can advise me on a solution. All I am told is to stop the debit order, which I do but these ********* *****ing my money just change the reference and debit again. Should I close my account at FNB and move to another bank? Is that the only way to prevent unauthorized debit orders FNB? Why is there no way to verify debit orders?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Sept 2017, 10:43
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)