UNAUTHORIZED DEBIT ORDERS COMING OFF EVERY MONTH NOW

Good Day

I would like to express my frustration and disappointment with FNB. From last year Oct '17 I have been getting unauthorized Debit Orders. These people are so smart that they are untraceable. So even if you get the number to call the company, it is either non existent or you get a run around wasting more of your money. Now when you call FNB, they don't have details and they can't explain where these ********** got your details from. All they say is log onto the APP and the you can reverse for free. Now this has been happening every month since October. Sometimes I have no money in my acc but FNB will charge me for having insufficient funds on a DEBIT ORDER I DID NOT AUTHORIZE. Again today a R99 thing went off now I must be inconvenienced again! This is ridiculous! Even protecting the customers by sending smses for new debit orders is not enough. We need to have proper details of these ********* because now it's R99 tomorrow it's R1000 then what? You guys won't do anything to help the customer that has been complaining from last year about this, every time I must call these unknown people not YOU.... ME and I get nowhere. I get the same response but no one can help me trace or you as the bank that authorized this can put a system in place to check with the client first if they want a debit order to go off like how you ask for a pin at the ATM. I need a new account number cause now I am getting charged R8 for every unsuccessful transaction! This is really unfair!!! How can you allow this!!!!!!