1 reviews | Active since May 2018
Unauthorized Debit Orders Can't be Reversed.
I had unauthorized debit others of R100.00. Every month from around January 2017 and I only find out about it in around October 2017. I went to Protea Glen Branch on the 19 October 2017 where I was given Reference Number : ********** 9_ ********** 49
Since from then nothing happened I being going to the branch with no help still today.
Good day Thandiwe Shirindzi,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Points of Presence who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Thandiwe Shirindzi,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Points of Presence who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)