1 reviews | Active since Nov 2015
Unauthorized debit orders
<p>FNB has bee allowing unauthorized debit orders on our account even though we have tried numerous times to stop this. The account information has never been given to anyone for any form of debit orders. Instead we have to keep reversing these debits and get charged R5 per reversal even though we never EVER authorized any of them.</p> <p>the last time the call centre agent said they will escalate our case to a manager and a week later nobody has even bothered to call us back.</p> <p>they do not offer any alternatives to the problem.</p> <p>NONE! Terrible terrible service and lack of controls to protect the client </p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ********** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ********** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
