1 reviews | Active since Mar 2009
Unauthorized debit orders 5 days apart
FNB approves debit orders on my account that I did not authorize. These ******** change reference numbers and debit on those dates15,20,25,31. The amounts changes from R96,R99 &. R109. The change referenced. They are in Durban. I phoned one of the number I got from their debit date confirmation and it is always busy. Every time the debit order went of, FNB sends me the message to reverse it. I pay for all these transactions. Currently I am not employed. If FNB can explain to me how does debit order works. Am I not supposed to sign documents to authorize it ? Did FNB get such documentation signed by me perhaps ? I need those debit order documents to be sent to me. Don’t tell me you don’t have because it means clients account are not safe with you. ********** are just dishing out. You are just approving. I have never had any of those debits or any debit order for those date. It has always been the last day of the month. I have been reversing these more than 5 times in a month. I have proofs of these notifications. FNB please explain you debit order process. I trust you with my money not to let ******** take it for who knows what. I am hating FNB and for now I will not recommend it to anyone. I await you response.
Good Day Zanele
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Zanele
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
