UNAUTHORIZED DEBIT ORDERS

I SUBMITTED A QUERY REGARDING UNAUTHORIZED DEBIT ORDERS ON 26/02/2015 AND RECIEVED AN AUTOMATED RESPONSE THAT I WOULD HAVE FEEDBACK NO LATER THAN 30 DAYS, FOLLOWED UP ON 26/03/2015 AND THE GOAL POST TO 17/04/2015 AND I HAVE NOW CONTACTED THEM NOW SUDDENLY NOBODY KNOWS WHATS HAPPENING. I HAVE SPOKEN TO JESSIE DLAMINI, REGINALD DOUG , SITHABILE MKHIZE , BENTLE , SMAKALENG RAMILLA AND I WAS GIVEN DIFFERENT UNDERTAKINGS BY ALL THESE PEOPLE EVENTUALLY THEY SAID THEY WOULD PUT ME THROUGH TO JEANINE ROBERTS BUT REQUESTED TO SPEAK TO A PERSON WITH AUTHORITY THEY SAID NICOLE ABDUL SHOULD BE THAT PERSON AND I'M STILL WAITING I GUESS THE NEXT STEP FROM HERE IS THE OMBUDDY