lM
lesego M
1 reviews | Active since Oct 2014
16 Apr 2019, 09:43
Unauthorized debit orders.
So I decided to go through my bank statement and I came across 3 debit orders I have no idea about. It's shocking. Ancorp R95, Procall R129, stero R99. That's R323 taken from my account without my approval, that is theft! My question is why is FNB allowing this. I did some checks and I'm not the only person disputing these"companies", so why is an institution that we trust with our hard earned money allowing ****s access to our funds. If these companies take R323 from just 1000 FNB clients that's over R3m in 1 year. I would like answers to this before I close my account.
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FNB (First National Bank)'s replyOfficial
16 Apr 2019, 11:55Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply16 Apr 2019, 11:55
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***